We're Open today
9AM-7PM
At Citywest Shopping Centre, We are proud to offer a Sensory
Friendly experience particularly within the Public common areas
every Tuesday from 10:00am to 12:00pm throughout the Citywest
Shopping Centre common areas.
This scheduled period is incorporated to provide a more accessible shopping environment for those customers who wish to come to visit us that may be dealing with sensory sensitivities such as those with Autism and indeed anyone who may wish to benefit from a quieter experience whilst shopping here.
Our aim is to look to provide the following experience during this scheduled period:
• Reduced noise throughout the Centre
• Reduced lighting where possible*
• No in-Centre announcements
• Additional assistance available from Centre staff
*Please note: Not all stores are able to adjust lighting. For more details, please check the individual store page or contact them directly.
Additional aids we also look to provide those seeking such a sensory environment are ;
• A Sensory Map to highlight areas of high sensory input within the Centre. Hard copies can be found near the entry / exit points and a soft copy can be viewed here on our website www.citywestshoppingcentre.com
On site assistance?
If you’d like further assistance during your visit to Citywest Shopping Centre, you can use this phrased message or similar to show to a member of staff:
“Hi, I am Autistic and I need assistance please. I may be experiencing sensory overload &/or feel overwhelmed. Thank you for being patient and understanding in assisting me with the help that I need.”
Please feel comfortable also to ask staff for help with:
• Directions to where you may wish to visit in the centre
• Finding a quieter space
• Means to both enter and leave the Centre
• Reuniting you with a carer or companion
• Or anything else you may wish to bring to our attention
For store-specific information, including sensory-friendly adjustments, please visit the relevant store page before your visit.
